contact The M'hencha Company

Please contact me with any queries using the contact form on the right. Alternatively please call 01451 822868 and leave a message. I will get back to you as soon as I am free if unable to answer straight away. I will always get back to you within 24 working hours Tuesday to Friday. 

Thanks for visiting me!  

Sophie

📞Telephone 01451 822868

 

Roman Way
Bourton-on-the-Water
Gloucestershire

+44 1451 822868

 

Terms & Conditions

These terms and conditions govern your use of our website;

You must be at least 18 years of age to use our website. By using our website you warrant and represent that you are at least 18 years of age.

By placing an order with us you will be deemed to have read, understood and agreed to these terms and conditions, read and understood our Privacy Policy and cookie policy.

All M’hencha are baked by hand to order. Orders can only be prepared giving 3 working days notice (excludes weekends, bank holidays and company closures) and our delivery days are Wednesday, Thursday or Friday. Please see Ordering & Delivery for further information.

ALL orders are subject to availability and due to the perishable nature of the product orders are limited Royal Mail Postcodes. 

A contract between the customer and The M'hencha Companyâ„¢ for the sale of M'Hencha will only exist once an order has been accepted. At this point the customers credit/debit card will be charged for the value of the goods to be dispatched. This does not affect the customers statutory rights.

Due to the perishable nature of M'hencha I am only able to accept cancellations in writing via the contact page here quoting your Order Reference Number and Date of Order 72 hours PRIOR to your due delivery date. You will receive written confirmation of your cancelled order within 1 working day (Excludes Weekends and Bank holidays).

I am unable to accept returns of M'Hencha. If for any reason you are unhappy with your order or my service please contact me using the contact form here with details of your problem so that I can rectify the situation promptly. You will receive a response within 1 working day. (Excludes Weekends and Bank Holidays).

I accept online payment in a secure environment by credit or debit card. I currently accept Visa, Mastercard, Delta, Switch/Maestro/Solo. All transactions are shown in £ sterling.

The host of this website is Commerce compliant. Sensitive card data is never handled by the website It goes directly to the payment processor’s servers and only the payment processor has access to this information. PCI-DSS compliance is a security standard for companies and organizations that handle payment information from consumers. The payment processor used on this website Stripe is PCI compliant.

Your order is dispatched by Royal Mail First Class Delivery or UK MAIL dependant on weight and value. Both are signed for services. 

Mainland deliveries normally take 48 hours from date of dispatch. If you have not received your order as expected please use the contact form here to notify me so I can rectify the situation promptly. Please see Ordering & Delivery for further information.

The content of this website (including text, images, logos, photographs and other written materials) are the intellectual property of The M'Hencha Companyâ„¢. ALL RIGHTS RESERVED.