Terms & Conditions
These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you are unhappy with any aspect of these terms and conditions please contact us at firstname.lastname@example.org before placing an order with us.
You must be at least 18 years of age to use our website. By using our website you warrant and represent that you are at least 18 years of age.
By placing an order with us you will be deemed to have read, understood and agreed to these terms and conditions.
All our M’hencha are baked by hand to order. Orders can only be prepared giving 3 working days notice (excludes weekends, bank holidays and company closures) and our delivery days are Wednesday, Thursday or Friday. Please see Ordering & Delivery for further information.
ALL orders are subject to availability and due to the perishable nature of the product orders are limited Royal Mail Postcodes.
A contract between the customer and The M'hencha Company™ for the sale of M'Hencha will only exist once an order has been accepted. At this point the customers credit/debit card will be charged for the value of the goods to be dispatched. This does not affect the customers statutory rights.
Due to the perishable nature of M'hencha we are only able to accept cancellations in writing via our contact page here quoting your Order Reference Number and Date of Order 72 hours PRIOR to your due delivery date. You will receive written confirmation of your cancelled order within 1 working day (Excludes Weekends and Bank holidays).
We are unable to accept returns of M'Hencha. If for any reason you are unhappy with your order or our service please contact us using the contact form here with details of your problem so that we can rectify the situation as soon as possible. You will receive a response within 1 working day. (Excludes Weekends and Bank Holidays).
We accept online payment in a secure environment by credit or debit card. We currently accept Visa, Mastercard, Delta, Switch/Maestro/Solo. All transactions are shown in £ sterling.
The host of this website is Commerce compliant. Sensitive card data is never handled by the website It goes directly to the payment processor’s servers and only the payment processor has access to this information. PCI-DSS compliance is a security standard for companies and organizations that handle payment information from consumers. Both of the payment processors used on this website, Stripe and PayPal, are PCI compliant.
Your order is dispatched by Royal Mail First Class Delivery or UK MAIL dependant on weight and value. Both are signed for services.
Mainland deliveries normally take 48 hours from date of dispatch. If you have not received your order as expected please use the contact form here to notify us so we can rectify the situation as promptly as possible. Please see Ordering & Delivery for further information.
The content of this website (including text, images, logos, photographs and other written materials) are the intellectual property of The M'Hencha Company™. ALL RIGHTS RESERVED.